DCPro Privacy Policy

Effective Date: September 11, 2026
DCPro, LLC (“DCPro” “we,” “us,” or “our”) values the privacy of users of our website, thedcpro.com (the “Site”), and the services, including the paid subscriptions to our Platform (“Subscription”) offered through the Site (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and process information about users of the Services (“users,” “you,” or “your”). By visiting the Site or using the Services, you acknowledge and agree to this Privacy Policy. Your use of the Site and Services is also subject to our Terms of Use (insert hyperlink) and any additional agreements you enter into with us. The bolded capitalized terms have the same meaning as the terms in our Terms of Use.

1. Who Is Responsible for Your Information

We are the controller of the personal information described in this Policy. Our contact details are in Section 17. Our education Platform runs on LearnWorlds, our third-party service provider, and payments run through Stripe, our third-party payment processor. Both process information on our behalf or as otherwise described in Section 6.

2. Purpose

This Privacy Policy describes how we collect, use, disclose, and otherwise process personal information about individuals who visit the Site or purchase products or services through it. Except as otherwise stated in this Privacy Policy, it does not apply to information processed by third-party websites, applications, or services that we do not own or control.

3. Scope

This Privacy Policy applies to information we collect from individuals who visit or use the Site. It does not govern:
  • Information collected offline or through means other than the Site, except to the extent expressly stated.
  • Information collected, used, or disclosed by third-party websites, applications, or services we do not own or control, even if accessible through links on the Site.

4. Information We Collect

4.1 Information You Provide to Us

Category What It Includes
Account information Name, email address, password, and any profile details you choose to add such as a photo, company name, job title, trade specialty, or location.
Billing information Billing name, billing address, country, and the last four digits and expiration date of your card. Our third-party payment processor, Stripe handles the full card number.
Community content Posts, comments, questions, replies, photos and videos of your work, direct messages sent through the Platform, and reactions.
Communications Emails, support tickets, chat messages, survey answers, and anything you tell us when you contact us.
Education records Courses started and completed, quiz and assessment answers, progress, and any certificate issued to you.
Optional information Testimonials, case study details, event registrations, referral information, and anything else you volunteer.

4.1.1 We Do Not Store Your Card Number

Payment card details are collected and processed directly by Stripe, our third-party payment processor. Your full card number, security code, and authentication data go to Stripe, not to us. We receive only a token, the card brand, the last four digits, the expiration date, and the result of the transaction. Stripe handles this information as an independent controller under its own privacy policy, which you can read at stripe.com/privacy. We recommend you do.

4.1.2 Information About Other People

If you post a photo of a customer’s property, name an employee, or give us someone else’s contact details, you’re responsible for having the right to do that. Don’t give us other people’s personal information unless you’re allowed to share it.

4.2 Information We Collect Automatically

4.2.1 Usage and Device Information

When you use the Service, we and our providers automatically collect:
  • Device Information. We may collect information about the devices and software you use to access our Services, such as your IP address (including approximate geographic location derived from the IP address, but the location will not be precise location such as your street address), internet service provider information, web browser type, operating system version, screen resolution, device identifiers, language, time zone, or similar information.
  • Usage Information. To understand and improve how you use our Services, we may collect data about your interactions with the Services, including the Platform, such as crash reports, session lengths and times, pages or content you view, searches you conduct, videos played, how much of a video you watched, playback quality, downloads, links clicked, and the dates and times of the foregoing.
  • Platform Access Information. To provide the Platform to you, we collect the following information Account login times, session duration, concurrent sessions, and device identifiers.
  • Video Viewing Information. With your consent, when you view videos through the Services, our third-party service provider, LearnWorlds, provided information and forwards it to us about your video viewing activity, including the specific videos you watch, the duration of your viewing sessions, and related engagement data such as pause, rewind, and playback settings. We collect this information to: (a) improve our content, analyze user preferences, enhance the functionality of our video player, track progress on fulfilling certificate requirements, show you where you stopped viewing the content, and provide you with a personalized viewing experience; and (b) enforce your Subscription to ensure that Accounts are not shared and Materials are not downloaded in bulk as described in our Terms of Use.
  • Referral information — the site or email link that brought you to us.

4.2.2 Cookies and Similar Technologies

We and our third-party partners may collect information using cookies, pixel tags, or similar technologies. Cookies are small text files containing a string of alphanumeric characters. We use both session cookies, which disappear when you close your browser, and persistent cookies, which remain after you close your browser and may be used on subsequent visits to our Site and use of our Platform.
We use a cookie consent banner to obtain your permission before activating non-Necessary cookies and tracking technologies. The cookie consent banner describes the categories of cookies used and a description of such cookies which is also described below:
Type Purpose
Necessary Necessary cookies are sometimes called “strictly necessary” as without them we cannot provide the functionality that you need to use our website or access the Platform. For example, essential cookies help remember your preferences as you navigate through the Site or Platform.
Functional Functional cookies enable our website and Platform to provide enhanced functionality and personalization, by remembering information you have entered and choices you make. These preferences are remembered through the use of persistent cookies, so that you will not have to set them again the next time you visit the website or access the Platform.
Analytics Analytics cookies track information about visits to our website and use of the Platform so that we can measure and improve their performance, as well as optimize the website’s and Platform’s content. These cookies help us analyze user behavior by tracking the number of visits, how visitors and Subscriber’s use the website and Platform, which website or webpage they come from and how long they are staying on the website or using the Platform.
Marketing Marketing cookies are used to deliver advertising material relevant to you and your interests. They are also used t limit the number of times you see an advertisement resulting in more targeted advertising, as well as help us measure the effectiveness of our advertising campaigns. These cookies are usually placed by advertising networks we collaborate with, with our permission.
However, if you voluntarily provide your email address or phone number through our signup forms, that information will be shared with our email provider to deliver the marketing communications you requested, regardless of your cookie preferences.

4.2.4 Do Not Track and Global Privacy Control

Browsers send “Do Not Track” signals inconsistently and there is no agreed standard for responding to them, so we don’t respond to DNT signals. We do honor the Global Privacy Control (GPC) signal where the law requires us to treat it as an opt-out of sale or sharing of personal information.

5. How We Use Your Information

We use personal information to:
  • Create and manage your Account and verify who you are.
  • Deliver the Platform to you, track your progress on your Certificate of Completion and issue you Certificate of Completion.
  • Process payments, manage your Subscription, handle renewals and refunds, and prevent payment fraud.
  • Operate the Member Community, moderate Member Content, and enforce our Community Rules.
  • Provide customer support and respond to what you send us.
  • Send service messages about your Account, billing, security, and changes to the Platform.
  • Send marketing about the Platform and the content contained therein, including education, new courses, live training, and events — where you’ve consented or where we’re otherwise permitted, and always with an unsubscribe link.
  • Improve the Platform, develop new education and content, and understand which content works.
  • Detect, investigate, and prevent credential sharing, content piracy, fraud, abuse, and security incidents.
  • Enforce our Terms of Use, and establish, exercise, or defend legal claims.
  • Comply with law, tax and accounting obligations, and lawful requests from authorities.

5.1 Automated Decisions

We use automated systems to flag possible credential sharing, piracy, fraud, and community rule violations. These systems flag Accounts for review; they don’t make final decisions about you on their own. A person reviews any flag before we suspend or terminate an Account, and if we act against your Account you can contest it by writing to us.

5.2 Aggregated and De-identified Information

We may create aggregated or de-identified information — for example, “62% of members finish the surface prep series” — and use it for any purpose, including publishing it. We won’t try to re-identify it, and we’ll keep it de-identified.

6. Who We Share Information With

We do not sell your personal information. We share it in the following situations, and no others.

6.1 Service Providers

Provider Category What They Do and What They Get
Learning platform LearnWorlds hosts the Platform and stores your Account, course, and community data. LearnWorlds runs on Google Cloud infrastructure, including data centers in the United States.
Payments Stripe processes payments, stores your card details, handles renewals and refunds, and performs fraud screening. Stripe is an independent controller for the payment data it collects.
Email and messaging Our providers that send transactional email, support replies, and marketing email get your name, email address, and other information and use such information to fulfill our requests.
Analytics Our providers that help us understand the Site and Platform usage receive usage and device data, generally in pseudonymous. Google Analytics is one of such providers.
Video delivery Our hosting and content delivery network providers that stream video and receive technical and connection data needed to deliver it.
Support tools Our Helpdesk and live chat providers receive your contact details and the contents of your messages.
Professional advisors Our Lawyers, accountants, auditors, and insurers receive information where needed for their work.
Product Manufacturers and Sponsoring Product Manufacturers If you elect to receive marketing and other communications from our sponsors, we will provide our sponsors with your name and email address. We may share aggregated anonymized information with our sponsors without your consent.
Service providers are contractually required to use personal information only to provide services to us, to keep it secure, and not to use it for their own purposes. A current list of our processors is available on request at support@thedcpro.com.

6.2 Other Members

Anything you post in the Community — your member name, profile photo, posts, comments, and shared work — is visible to other members. Some community areas may be publicly visible outside the Platform; where that’s the case we’ll tell you before you post. Treat Community posts as public and don’t post anything there you wouldn’t want shared.

6.3 Business Transfers

If DCPro is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of its business, your information may be transferred as part of that transaction. We’ll notify you and the receiving party will remain bound by this Policy or give you notice before materially changing it.

6.4 Legal and Safety

We may disclose information where we reasonably believe it’s necessary to comply with a law, regulation, subpoena, court order, or lawful government request to: enforce our agreements; protect the rights, property, or safety of DCPro, our members, or the public; or to investigate fraud, piracy, or a security incident.

6.5 With Your Direction

We share information with anyone else only when you ask us to or agree to it — for example, if you ask us to introduce you to a manufacturer or supplier, agree to appear in a case study or consent to receive marketing materials from our sponsors, manufacturers or suppliers.

7. International Data Transfers

DCPro is based in the United States, and we may collect, transfer, store, disclose and otherwise process personal information in the United States and in other countries where we, our affiliates, services providers and business partners operate, including the United States, European Union, Australia, U.K., Switzerland and Canada. Our providers, including LearnWorlds’ Google Cloud infrastructure and Stripe, store and process data in the United States and in other countries to allow us to provide the Services to you and to collect and use such information in furtherance of our business as permitted under this Policy, our Terms of Use and other applicable privacy laws. If you’re outside the United States, using our accessing the Site or Platform means your information will be transferred to and processed in countries whose data protection laws may differ from your own and your personal information may be subject to access by courts, law enforcement authorities, regulators or national security authorities in those jurisdictions.
Where required, we use appropriate safeguards for international transfers of personal information, which may include,: (a) the European Commission’s Standard Contractual Clauses, and the UK International Data Transfer Addendum where the transfer originates in the UK; (b) an adequacy decision covering the receiving country, where one applies; (c) Certification of the receiving party under the EU-U.S. Data Privacy Framework, the UK Extension, or the Swiss-U.S. Data Privacy Framework, where applicable; or (d) your explicit consent, or another derogation permitted by law, in the limited cases where no other mechanism is available.
You can request a copy of the safeguards we rely on by requesting such information through the Contact Us section below.

8. How Long We Keep Information

We keep personal information only as long as we need it for the purposes described in this Policy, or as long as the law requires.
Information Retention
Account and profile For as long as your Account is active, then up to 24 months after closure, so you can reactivate and so we can handle disputes.
Payment and transaction records Seven years from the transaction, to meet U.S. tax and accounting requirements. This period is set by law, not by us.
Course progress and certificates For as long as your Account is active, then up to seven years, so we can verify a certificate if someone asks you to prove it.
Community Content Until you delete it or your Account closes. Posts may remain visible where other members have quoted them, and copies stay in backups for a limited period.
Support communications Three years from the last contact.
Usage and analytics logs Generally 24 months, in aggregated or pseudonymized form after 12 months.
Enforcement records Where we terminate an Account for piracy, credential sharing, or abuse, we keep a minimal record indefinitely so a banned member can't simply re-register.
Marketing preferences Indefinitely, so we can honor an unsubscribe.
When a retention period ends we delete the information or irreversibly anonymize it. Backups are overwritten on a rolling cycle, so deleted information may persist in backup for a short period after it disappears from the live Platform.

9. Security

We take reasonable and appropriate technical and organizational measures to protect personal information, including encryption of data in transit and at rest, access controls limiting staff access to what their job requires, multi-factor authentication on administrative accounts, regular software updates, and vetting of the providers we use.
But no method of transmission or storage is completely secure, and we can’t guarantee absolute security. You play a part too: use a strong, unique password, don’t reuse it elsewhere, don’t share your login, and tell us at support@thedcpro.com right away if you think your Account has been compromised.
If a data breach occurs that is likely to result in a risk to your rights, we’ll notify you and the relevant regulators within the timeframes the law requires.

10. Children

The Platform is for adults working in the trades. It is not directed at children, and you must be at least 18 to hold an Account. We don’t knowingly collect personal information from anyone under 18. If we learn that we’ve collected information from someone under 18, we’ll delete it and close the Account. If you believe a child has given us information, contact us at support@thedcpro.com.

11. Your Rights — EEA, UK, and Switzerland

This section applies if you’re in the European Economic Area, the United Kingdom, or Switzerland. DCPro, LLC is the controller of your personal data. Our providers, such as Learnworlds and Stipe, may collect your personal information associated with your Subscription and use of our Platform.

11.1 Our Legal Bases

The table below explains what we use your personal data for and why:
Purpose Legal Basis
Providing the Platform and your Subscription Performance of a contract with you.
Processing payments and managing billing Performance of a contract, and compliance with legal obligations.
Tax, accounting, and record keeping Compliance with legal obligations.
Security, fraud prevention, and enforcing our license terms Our legitimate interests in protecting our business, our intellectual property, and our Subscribers.
Improving the Platform and developing new content Our legitimate interests in running and improving our service.
Marketing email Your consent, or our legitimate interests where we're permitted to market to existing customers.
Non-essential cookies Your consent.
Defending legal claims Our legitimate interests, and compliance with legal obligations.
Statistical analysis to help us manage our business and Platform Our legitimate interests namely to be as efficient as we can so we can deliver the best Platform for you at the best price
Providing information updates and/or marketing our services and those of selected third parties to existing and former Subscribers and third parties For our legitimate interests, including the promotion of the Platform
To share your personal data with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, or in the event of our insolvency In such cases information will be anonymized where possible and only shared where necessary to comply with our legal and regulatory obligations or for our legitimate interests, i.e., to protect, realize or grow the value in our business and assets

11.2 Your Rights

  • Access — get confirmation of whether we process your data and a copy of it.
  • Rectification — have inaccurate data corrected and incomplete data completed.
  • Erasure — have your data deleted where one of the grounds in the GDPR applies.
  • Restriction — have us limit how we use your data in certain circumstances.
  • Portability — receive the data you gave us in a structured, machine-readable format, and have it sent to another controller where technically feasible,
  • Object — object to processing based on legitimate interests, and object to direct marketing at any time, absolutely and free of charge.
  • Withdraw consent — where we rely on consent, withdraw it at any time. This doesn't affect processing that already happened.
  • Complain — lodge a complaint with your local supervisory authority. In the UK that's the Information Commissioner's Office.

11.3 Automated Decision-Making

We don’t make decisions producing legal or similarly significant effects about you based solely on automated processing. Our fraud and piracy detection systems flag Accounts, but a person reviews every flag before we act. If you disagree with a decision, you can ask for it to be reconsidered by writing using the Contact Us methods identified below .

11.4 How to Exercise Your Rights

Contact us in writing using the Contact Us methods identified below. We’ll respond within one month, extendable by two further months for complex requests, and we’ll tell you if we need the extension. There’s no charge unless a request is manifestly unfounded or excessive. We may need to verify your identity first.

11.5 EU and UK Representative

12. Your Rights — Individual States

As of the date of this Privacy Policy we do not meet the jurisdictional thresholds of the laws for the following states, California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and others as they take effect. If we do meet such thresholds, and you reside in such states, then you may have additional protections under your state laws, including the following:

12.1 Your Rights

  • Know and access — You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected the information, our purposes for collecting the information, and the categories of third parties with whom we share the information.
  • Delete — request deletion of personal information we hold about you, subject to legal exceptions.
  • Correct — request correction of inaccurate personal information.
  • Opt out of sale or sharing — we don't sell personal information or share it for cross-context behavioral advertising, but you may still exercise this right and we'll honor it. To exercise this right, click the “Do Not Sell or Share My Personal Information” link in our site footer, or adjust your cookie preferences to reject Marketing cookies.
  • Opt out of targeted advertising and profiling — where those activities apply.
  • Limit use of sensitive personal information — we don't collect sensitive personal information as defined by these laws, beyond Account credentials.
  • Non-discrimination — You have the right not to be discriminated against for exercising a privacy right.
  • Appeal — if we deny your request, you may appeal by replying to our decision. If we deny the appeal, we'll tell you how to complain to your state attorney general.

12.2 Notice of Collection

In the 12 months before the effective date of this Policy, we collected the categories of personal information described in Section 4, from the sources described there, for the purposes described in Section 5, and disclosed them for business purposes to the categories of recipients in Section 6. We did not sell personal information and did not share it for cross-context behavioral advertising.

12.3 How to Exercise Your Rights

Email support@thedcpro.com with the subject line “Privacy Request.” We’ll acknowledge within 10 business days and respond within 45 days, extendable once by another 45 days where allowed, and we’ll tell you if we need the extension. We’ll verify your identity by matching the information you give us against what’s in your Account.
An authorized agent may submit a request on your behalf with written permission signed by you, and we may still ask you to verify your own identity.

12.4 Shine the Light

California residents may request information about disclosures of personal information to third parties for their direct marketing purposes. As explained above, we only send personal information to manufacturers, suppliers or sponsors which support our Platform with your consent. If you would like to request the names of such manufactures, suppliers or sponsors then please send such requests to support@thedcpro.com.

13. Your Rights — Canada

If you’re in Canada, we handle personal information in accordance with the Personal Information Protection and Electronic Documents Act and applicable provincial legislation, including Quebec’s Law 25. We remain responsible for personal information transferred to service providers for processing and use contractual or other measures designed to provide a comparable level of protection.
As a Canadian resident, you have the following rights with respect to your personal information:
  1. Right of Access. You have the right to request access to personal information about you that we have in our custody or control and information about the ways in which that information is being used and disclosed, subject to limited exceptions set out in PIPEDA.
  2. Right to Correction. You have the right to challenge the accuracy and completeness of your personal information and to request that we amend it as appropriate. If we deny a request to amend personal information, we will annotate the record with the requested correction and notify you of the refusal.
  3. Right to Withdraw Consent. You have the right to withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.
  4. Right to Challenge Compliance. You have the right to challenge our compliance with PIPEDA by contacting our Privacy Officer using the contact information below. We will investigate all complaints and, if justified, take appropriate measures including, if necessary, amending our policies and practices.
To exercise any of these rights, please submit a written request to our Privacy Officer using the contact information below. We will respond to your request within thirty (30) days, or within the time period required by PIPEDA if earlier. We may require you to verify your identity before responding to your request. Quebec residents also have rights to data portability and to be informed about automated decisions. Requests go to support@thedcpro.com.
If you are not satisfied with our response to your complaint, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada as indicated below or, if applicable, your provincial commissioner:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Canada
Toll-free: 1-800-282-1376
Email: info@priv.gc.ca
There is no cost to submit an access request. In certain circumstances, we may charge a minimal fee to cover our costs of retrieving and copying information, and we will inform you of any applicable fee before processing your request.
We rely on your express or implied consent to collect, use, and disclose personal information, and we’ll tell you before using it for a new purpose. As noted in Section 6, your information is stored outside Canada and is subject to the laws of the countries where it’s held.

14. Your Rights — Australia

If you’re in Australia, we handle personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles and we take reasonable steps designed to ensure that your personal information is handled consistently with applicable Australian privacy requirements, unless an exception applies.
You may request access to and correction of your personal information by writing to support@thedcpro.com. If you’re not satisfied with how we handle a privacy complaint, you may complain to the Office of the Australian Information Commissioner. As set out in Section 6, we disclose personal information to overseas recipients, principally in the United States.

15. Your Choices

15.1 Marketing Email

By clicking to agree to the receipt of our or the manufacturers, suppliers or sponsors that support the Platform, newsletters and marketing materials by email, you agree that we or our providers or sponsors are permitted to email you such materials. If you do not wish to receive such materials, then do not click to agree to the receipt of such materials. If you do receive such materials from us, you can click to unsubscribe in any marketing email, or change your preferences in your Account settings, or email support@thedcpro.com. We’ll take prompt action to honor your request. While you may not agree to receive our newsletters or marketing materials by email, or subsequently unsubscribe to the receipt of such information, you’ll still receive service messages about your Account, billing, and security for as long as you hold an Account — those aren’t marketing and you can’t opt out of them without closing your Account. We are not responsible for our the marketing communications of our sponsors, manufacturers or suppliers that support our Platform, the contents thereof, or the mechanism for which you can unsubscribe to such emails.

15.2 Cookies

Use the cookie consent banner on the Site, or your browser controls as described in Section 4.2.2.

15.3 Your Profile and Community Content

You can edit your profile and delete your own Community posts at any time from your Account. Deleted posts come down from public view within a reasonable time.

15.4 Closing Your Account

You can close your Account by emailing support@thedcpro.com or through your Account settings. Closing your Account ends your Subscription and removes your access to the Platform. We keep certain information after closure as described in Section 8 — payment records and enforcement records in particular, because we’re required to or need to.

16. Changes to This Policy

We may update this Policy. When we do, we’ll change the effective date at the top. If the changes are material — a new purpose for using your data, a new category of recipient, or a change that reduces your rights — we’ll notify you by email or through the Platform at least 30 days before they take effect, and where the law requires consent, we’ll ask for it.
We’ll keep prior versions available on request so you can see what changed.

17. Contact Us

Questions about this Policy, or want to exercise a right? Get in touch. A real person reads these.
Reason Where to Send It
Privacy questions and rights requests support@thedcpro.com
General support support@thedcpro.com
Data protection contact support@thedcpro.com
Mailing address
DCPro, LLC
215 Round Knob Road
Greeneville, TN 37743
United States
Toll Free Number (844)-883-2776
Website thedcpro.com
If you’re not satisfied with how we’ve handled your request, you have the right to complain to your local data protection authority. We’d rather you told us first so we can put it right.
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