Terms of Use

Effective Date: September 11, 2026

These Terms of Use (the “Terms”) are a binding legal agreement between you and DCPro, LLC, a Tennessee limited liability company (“DCPro,” “we,” “us,” or “our”). They govern your use of thedcpro.com, any DCPro subdomain or application (“Site”), and everything we make available through them, including our video education, downloadable documents, member community, Subscription (as defined below) and any related service (together with Site, the “Services”). These Terms apply both to any Visitors and Subscribers (as defined below). References to “you” mean, as the context requires, a Visitor, a Subscriber, or both.

PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING OR USING THE SERVICES, PURCHASING A SUBSCRIPTION, OR CLICKING TO ACCEPT THESE TERMS, YOU AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE SERVICES, PLATFORM OR PURCHASE A SUBSCRIPTION.

IF YOU’RE ACCEPTING THESE TERMS ON BEHALF OF A COMPANY, PARTNERSHIP, OR OTHER ORGANIZATION, YOU’RE CONFIRMING THAT YOU HAVE THE AUTHORITY TO BIND THAT ORGANIZATION, AND “YOU” REFERS TO BOTH YOU PERSONALLY AND THAT ORGANIZATION.

1. Definitions

Term	What It Means
Billing Period	The recurring Subscription interval selected at checkout, such as monthly, annual, or another interval DCPro offers.
Community	The DCPro member discussion area, chat feature, comment threads, and any other space where members can post, comment, or message on or through the Platform.
Education	All instructional content on the Platform, including video series, written lessons, technical explainers, and business coursework, subject to the license to access, download and use the same.
Materials	Downloadable or printable items we make available through the Platform, such as spec sheets, checklists, job aids, estimating worksheets, templates, and reference guides subject to the license to access, download, print and use the same.
Member Content	Anything you post, upload, or submit to the Platform, including community posts, photos, videos, comments, questions, and reviews.
Payment Method	The card, account, or other payment instrument you provide or maintain for payment of Subscription fees or other charges.
Plan	The specific Subscription tier, price, Billing Period, and included content, features, or access rights shown at checkout or in the applicable order confirmation.
Platform	Our web-based platform which includes our Education, Materials, Community and any related service offered therein.
Renewal Date	The first day of each new Billing Period, when a Subscription renews and the applicable Payment Method is charged.
Subscription	Your paid, recurring right to access the Platform under a specific Plan while the Subscription is active, paid, and in good standing.
Subscriber	An individual who purchases, holds, or uses a paid Subscription to access the Platform under these Terms.
Subscription Fee	The price you pay to access and use the Platform according to your Plan.
Account	Your personal account to access and use the Platform pursuant to your Subscription.
Visitor	An individual who accesses or browses the Site without holding a paid Subscription.

2. Eligibility and Your Account

2.1 Who Can Use the Platform

These Terms govern two kinds of users: Visitors and Subscribers. If you are either, you must be at least 18 years old to access the Site or Services or to create an Account. The Services are designed for working tradespeople and business owners, and much of the Education covers tools, equipment, and chemicals that are not appropriate for minors.

You also confirm that you are not barred from using the Services under the laws of the United States or your home country, and that you have never had a DCPro account terminated for violating these Terms.

2.2 One Account, One Person

If you create an Account, including by purchasing a Subscription, that Account may be accessed and used only by you individually. You are prohibited from sharing, selling, renting, transferring, lending, or disclosing any credentials, such as usernames and passwords, used to access your Account (“Credentials”) to any other party, including any of your employees, co-workers, independent contractors, business partners, family members, or fellow crew members.

If you desire to purchase a Subscription where multiple persons are permitted to access and use the Platform, then please contact us and we’ll set it up properly.

We use technical measures to detect credential sharing, including monitoring concurrent sessions, device fingerprints, and access locations. If we reasonably believe an Account is being shared, we may suspend or terminate it immediately and without a refund, and we may invoice you for the value of the additional access that should have been purchased.

2.3 Account Security

As a Subscriber, you’re responsible for the security and confidentiality of your Credentials. Tell us right away at support@thedcpro.com if you think someone else has accessed your Credentials or Account. We’re not liable for losses caused by someone else using your Credentials to access your Account, whether or not you authorized it.

2.4 Accurate Information

As a Subscriber, you agree to give us accurate, current information when you register to create an Account and to keep it up to date. We may suspend or terminate accounts registered with false information.

3. Subscriptions, Billing, and Cancellation

3.1 Subscription Access

Access to the Platform is sold as a recurring subscription. The price of your Plan, the billing period, and any introductory or promotional rate are shown at checkout and confirmed in your order confirmation email. Some of the Platform features, such as Education, live training, or events may be sold separately or require an additional fee, and we’ll tell you before you purchase.

3.2 Price; Currency; Taxes

The Subscription Fee, Billing Period, and any introductory or promotional rate are shown at checkout and confirmed by email. Prices are stated in U.S. dollars unless otherwise specified. Prices exclude sales tax, VAT, GST, customs duties, and similar charges, which will be added where we are required to collect them and otherwise remain your responsibility. You are responsible for providing accurate location and tax information, and if information you provide understates tax due, you are responsible for the shortfall. Subject to the First-Payment Refund Window section identified below, all fees, including Subscription Fee, are non-refundable. We may change Subscription Fees and if we do, we’ll give you at least 30 days’ notice by email before the new Subscription Fees apply to your Renewal. If you don’t want to pay the new Subscription Fees cancel your Subscription before the Renewal Date.

3.3 Authorization to Charge; Payment Processing

By subscribing or making a purchase, you authorize us and our third-party payment processor to charge your Payment Method for Subscription fees, applicable taxes, and other authorized charges on the date of purchase and on each Renewal Date until you cancel. This authorization continues while your Subscription remains active and for any unpaid amounts owed after it ends. Payments are handled by third-party payment processors, and your use of their payment services is subject to their own terms and privacy practices.

3.4 Keeping Payment Information Current

You are responsible for maintaining a valid Payment Method. If your card expires, is replaced, or is closed, you must update it before the Renewal Date. Where card networks or payment processors provide updated payment credentials, you authorize us to accept those updates and continue charging the updated Payment Method.

3.5 Automatic Renewal

Each Subscription renews automatically at the end of each Billing Period at the then-current rate for the applicable Plan, using the Payment Method on file, until you cancel. Renewal requires no action from you. For annual or other Billing Periods longer than one month, we will email a reminder at least 30 days before the Renewal Date, stating the renewal date, amount, and cancellation method. For monthly Subscriptions, we send a receipt after each charge. Failure to receive a reminder because of spam filtering, change of email address from the email address identified in your account , or any similar reason does not cancel your Subscription or create the right to a refund.

3.6 Renewal Price and Price Changes

Renewals are charged at the then-current standard rate for your Plan, unless DCPro expressly told you at purchase that an introductory or promotional rate applies to renewals. DCPro may change Plan prices by giving at least 30 days’ written notice by email before the changed price applies to a renewal. A price change does not apply to a Billing Period you have already paid for. If you do not want to pay the changed price, you must cancel before the applicable Renewal Date; continuing after that date means you accept the changed price, except where applicable law requires affirmative consent, in which case DCPro will request that consent before charging the higher price.

3.7 How to Cancel

You may cancel your Subscription at any time, for any reason, through your Account settings or by emailing support@thedcpro.com from the email address associated with your Account and requesting cancellation. Cancellation stops the next Renewal but does not end the current Billing Period. You maintain access to the Platform under your Plan until the end of the period already paid for, after which access ends. We do not prorate or refund partial Billing Periods on cancellation except as expressly provided in these Terms or as required by applicable law.

3.8 First-Payment Refund Window

If you are a first-time Subscriber and the Platform is not what you expected, you may email support@thedcpro.com within 14 days after your first payment and request a refund of that first payment. Approved refunds will be returned to the original Payment Method, and your Subscription will terminate and access to the Platform will cease when the refund is issued. This refund does not apply to Renewal payments, later Subscriptions after cancellation and resubscription, Accounts that downloaded a substantial volume of Materials or streamed a substantial portion of the Education during the refund window, Accounts suspended or terminated for breach of these Terms, or separately purchased items such as live in-person training, event tickets, physical goods, or other offerings subject to their own terms. DCPro may decline a refund where usage indicates the Subscription was purchased to extract content rather than evaluate the Platform.

3.9 Chargebacks; Failed Payments; Late Amounts

If you dispute a charge with your bank or card issuer before contacting us, we may suspend or terminate your Account immediately and may recover the amount disputed plus any chargeback fee to the extent permitted by law. If a charge is declined, we may email you, retry the charge periodically over the following 14 days, and suspend access to your Subscription while payment remains unresolved. If we cannot collect payment within 14 days after the Renewal Date, we may terminate your Subscription, and you remain liable for amounts properly owed for periods in which you had access. Amounts overdue by more than 30 days shall accrue interest at 1.5% per month, or the maximum rate permitted by applicable law, if lower, from the due date until paid. You are responsible for payment of our reasonable collection costs and attorneys’ fees associated with collecting any amounts due and payable to us.

3.10 Mandatory Consumer Rights

If you reside in the European Union, the United Kingdom, Australia, Canada, or another jurisdiction that grants consumers mandatory cancellation, withdrawal, refund, or other non-waivable rights, nothing in these Terms shall limit such rights. Where statutory withdrawal rights apply to digital content, you acknowledge that the digital content is made available immediately upon purchase and that you request and consent to immediate delivery, which may affect statutory withdrawal rights to the extent permitted by applicable law.

4. Limited License Use

4.1 Limited license.

While your Subscription is active and in good standing, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Platform, including viewing the Education and using the Materials only as expressly permitted by these Terms. You are not buying the Education, Materials, Platform, or any ownership interest in them. Instead, you are buying access for the period and scope of your Subscription, and all rights not expressly granted are reserved by DCPro.Your license ends automatically when your Subscription ends, when your Account is suspended or terminated, or when we retire the content.

5. Video Content

5.1 Streaming Only

The Education is licensed for streaming through the Platform, for your personal viewing, on devices you control. Offline viewing is available only where we specifically enable it inside our own application, and only for the period we allow.

5.2 What You May Not Do With Our Videos

Download, record, screen-capture, screen-record, rip, mirror, cast to an unauthorized service, or otherwise copy any video, in whole or in part, by any means and using any software or hardware.
Circumvent, disable, or interfere with any digital rights management, access control, watermark, encryption, or other protective technology.
Re-upload or republish any video or portion of a video to YouTube, Vimeo, Facebook, Instagram, TikTok, a file-sharing service, a cloud drive, a private server, a learning management system, or anywhere else.
Show a video to a group as part of any class, seminar, workshop, certification program, apprenticeship program, or other instructional session, whether or not you charge for it.
Use any video, transcript, still frame, script, or on-screen graphic to create, market, or deliver a competing educational product.
Use any video or any part of the Education to train, fine-tune, or otherwise develop a machine learning model, artificial intelligence system, or dataset.
Transcribe, translate, summarize, or reformat a video for distribution to anyone outside your own company.

5.3 Limited Internal Viewing by Your Crew

You may play a video on a job site or in your shop while your own employees watch alongside you, as an incidental part of running your own business. That’s it. The video must be streamed from your own logged-in account, must not be recorded, and this permission does not extend to subcontractors you don’t employ, to other companies, to trade association meetings, or to any session you’re paid to lead. If you want your crew to have real access, buy them accounts.

5.4 Availability and Changes

We may add, edit, replace, re-film, reorganize, retire, suspend, or remove Education, Materials, Community features, Platform features, or any other part of the Platform at any time in our sole discretion. We do not guarantee that any specific course, video, feature, Material, or other content will remain available for any particular period, and removal or revision of content is not grounds for a refund.

6. Downloadable Documents and Materials

6.1 What You May Do

Materials are provided so you can actually use them in your business. While your Subscription is active, you may:

Download, save, and print Materials for use in your own business.
Use them on your own job sites, in your own estimates, and in your own internal processes.
Share them internally with people you directly employ, so long as it’s in connection with work performed by your business.
Keep printed copies you made during an active subscription for your own internal reference after your subscription ends.

6.2 What You May Not Do

Sell, license, rent, or otherwise charge anyone for a Material, on its own or bundled with anything else.
Distribute Materials to anyone outside your company, including customers, subcontractors, suppliers, competitors, trade groups, or the general public.
Post Materials on a website, social media account, forum, cloud drive, or file-sharing service.
Include Materials in any education, training, certification, or coaching program you offer, whether paid or free.
Remove, alter, obscure, or crop out any DCPro logo, copyright notice, watermark, or attribution.
Modify a Material and present the result as your own, or as something DCPro produced or approved.
Use Materials to build a competing library, database, or product, or to train any artificial intelligence system.

6.3 Materials Are a Starting Point

Checklists, worksheets, contract templates, estimating aids, and similar Materials are educational examples, not finished professional work. They are not legal, accounting, tax, insurance, engineering, or architectural advice, and they have not been reviewed for compliance with the laws of your state, province, or country. Before you rely on one in your business, have a qualified professional in your jurisdiction review it. See the Section titled Safety, Job Sites, and No Professional Advice for further discussion regarding the above.

7. Certificates of Completion

We may issue certificates of completion for certain Education (“Certificate”). Our Certificate confirms only that the named individual completed the identified DCPro Education and it is not a license, professional credential, accreditation, certification of skill or competence, qualification to perform work, or substitute for any license, permit, registration, bond, insurance, or other legal requirement applicable where you work. We are not an accrediting body, and we are not accredited by any governmental or industry accrediting authority unless we expressly say so in writing for a specific program. We make no representation that any Certificate will be recognized by any manufacturer, employer, licensing board, insurer, association, customer, or other person.

You may accurately state that you completed the identified DCPro education, but you may not advertise yourself as “DCPro Certified,” “licensed by DCPro,” “accredited,” or otherwise imply that DCPro has certified your skill, licensed your work, endorsed your business, or accredited you based on a completion Certificate. We may correct, revoke, or reissue a Certificate if it was issued in error, obtained through Account sharing or other fraud, or misrepresentation.

8. The DCPro Community

8.1 What the Community Is

The Community is a place for members to ask questions, share work, and learn from each other. It runs on the good faith of the people in it.

8.2 Community Rules

When you post in the Community, you agree not to:

Use profanity, vulgar language, sexual language, or crude imagery. Job-site vocabulary doesn’t travel well in a mixed public forum — keep it clean.
Harass, bully, threaten, stalk, insult, or personally attack another member, a DCPro employee, or anyone else.
Post content that is hateful or discriminatory toward any person or group, including on the basis of race, ethnicity, national origin, religion, sex, sexual orientation, gender identity, age, or disability.
Post sexually explicit, violent, graphic, or otherwise obscene content.
Post anything unlawful, defamatory, fraudulent, or knowingly false.
Spam, advertise, recruit, solicit, promote a competing product or education program, run a multi-level marketing pitch, or post affiliate links, unless we’ve approved it in writing.
Post another person’s private information — phone number, home address, financial details, photos — without their permission.
Post someone else’s copyrighted material, including another company’s manuals, videos, or documents, without the right to do so.
Share, request, or arrange the sharing of DCPro login credentials, video files, or Materials.
Impersonate DCPro, a DCPro instructor, a manufacturer, or another member, or falsely imply you speak for us.
Scrape, harvest, bulk-export, or automatically collect Community content or member information.
Upload malware, or use the Community to attack, disrupt, or gain unauthorized access to any system.
Give advice you know to be unsafe, or encourage another member to bypass a safety practice, manufacturer instruction, or code requirement.

8.3 Moderation — Our Rights

We may, at our sole discretion and without notice:

Remove, edit, hide, lock, move, or refuse to publish any post or Member Content, for any reason or no reason.
Issue a warning, place an account in read-only mode, temporarily suspend posting privileges, or permanently ban a member from the Community.
Suspend or terminate an account entirely, including subscription access, for conduct we consider harmful to the Community or to DCPro.

A suspension or ban from the Community does not entitle you to a refund, in whole or in part, and does not release you from amounts already owed. We are under no obligation to monitor the Community, but we have every right to.

8.4 We’re Not Responsible for What Members Say

Member Content is the responsibility of the member who posted it, not DCPro. We don’t endorse, verify, or take responsibility for any opinion, recommendation, price, product claim, technique, mix ratio, or business advice posted by a member.

Advice from another member is not advice given by us, is not reviewed by us, and may be wrong, outdated, unsafe, or illegal where you work. Verify anything you read in the Community against the manufacturer’s current published instructions and applicable code before you act on it. If you’re dealing with another member — hiring them, buying from them, partnering with them — that’s between the two of you, and we’re not a party to it.

8.5 Your License to Us for Member Content

You keep ownership of your Member Content. By posting it, you grant DCPro a worldwide, non-exclusive, royalty-free, sublicensable, transferable, perpetual, and irrevocable license to host, store, reproduce, display, distribute, modify, adapt, create derivative works from, and otherwise use your Member Content in all formats now known and to be discovered in the future in connection with operating, improving, and promoting the Platform and DCPro.

That includes featuring a photo of your work in the Community, quoting a helpful answer in a lesson or newsletter, and using Member Content in DCPro marketing. Where reasonably practical, we’ll credit you by your member name. You and your successors and assigns hereby irrevocably waive any moral rights you may have in Member Content and to the extent that such rights are not subject to waiver, you hereby grant us a non-exclusive, irrevocable, assignable, worldwide, royalty-free license to host, store, reproduce, display, distribute, modify, adapt, create derivative works from, and otherwise use your Member Content in all formats now known and to be discovered in the future in connection with operating, improving and promoting the Platform and DCPro.

You represent that you own or have all necessary rights to the Member Content you post, and that posting it doesn’t violate anyone else’s rights or any law. If you post a photo of a customer’s property, that’s on you to have permission for.

If you delete Member Content, we’ll remove it from public display within a reasonable time, but copies may remain in backups, in cached form, in quoted replies from other members, and in materials already produced.

9. Safety, Job Sites, and No Professional Advice

9.1 The Services and Platform Are Informational

The Services, including information contained on this Site, and the Platform, including all information, Education and Materials contained therein are provided for general informational and educational purposes only. They are not instructions for your specific project, and they don’t account for your substrate, your climate, your building, your equipment, your crew’s experience, or the codes and regulations in your area.

9.2 Your Responsibilities

You are solely responsible for the safe, lawful, and competent performance of your own work. That includes:

Selecting, providing, and using appropriate personal protective equipment, including eye, hearing, respiratory, skin, and fall protection.
Reading and following the manufacturer’s current published instructions, technical data sheets, and safety data sheets for every product you use. The manufacturer’s instructions always control over anything shown on the Site or included in our Platform.
Complying with all applicable laws, building codes, licensing and permit requirements, environmental regulations, and workplace safety rules, including OSHA requirements in the United States and their equivalents elsewhere.
Assessing substrate condition, moisture, structural integrity, and site conditions before you begin.
Ventilation, containment, waste handling, and disposal.
Training and supervising your own crew.
Carrying appropriate liability, workers’ compensation, and other insurance.

9.3 Products, Brands, and Manufacturers

The Site and our Platform references specific products, brands, tools, and manufacturers because that’s how the work actually gets done. Those references are for illustration. Unless we state otherwise in writing:

We are not the manufacturer of any product shown, and we don’t control its formulation, availability, packaging, labeling, or performance.
Product formulations, coverage rates, cure times, mix ratios, and instructions change without notice. What you see in a video may be out of date.
We make no warranty about any third-party product and are not responsible for its performance or failure.
A reference is not an endorsement, and it doesn’t mean the manufacturer endorses, sponsors, or has reviewed our Education.
Any dispute about a third-party product is between you and that manufacturer or supplier.

9.4 Not Professional Advice

Neither the Services or the Platform nor the content or information provided therein is legal, accounting, tax, insurance, financial, engineering, architectural, or medical advice, and no attorney-client, accountant-client, or other professional relationship is created by your use of the Services and Platofrm. Our business education — including anything about contracts, pricing, employment, licensing, insurance, or company structure — is general information based on common practice, not advice for your situation. Consult a qualified professional licensed in your jurisdiction before acting.

9.5 No Guarantee of Results

We don’t promise that following the information or instructions provided on the Site or through the Services or Platform will produce a particular finish, a particular level of durability, a passed inspection, a satisfied customer, a certain amount of revenue, or any business outcome at all. Results depend on your skill, your materials, your conditions, your market, and your effort. Any example, case study, or figure shown is illustrative and is not a projection of what you will achieve.

9.6 Assumption of Risk

You knowingly and voluntarily assume all risk arising from your use of this Site, Services, and Platform, including the risk of personal injury, death, property damage, product failure, project failure, financial loss, and claims by your customers or employees.

10. Intellectual Property

10.1 We Own the Services and Platform

The Site, Services and Platform and everything in it, including the Education, videos, scripts, transcripts, Materials, curriculum structure, course outlines, graphics, illustrations, photography, music, software, page design, and text, are owned by us or our licensors and is protected by United States and international copyright, trademark, trade secret, and other intellectual property laws.

10.2 Trademarks

“DCPro,” the DCPro logo, and our product, course, and series names are trademarks of DCPro, LLC. You may not use them without our prior written permission, and you may not use them in a way that suggests we sponsor, endorse, certify, or are affiliated with you or your business. Third-party marks appearing on the Platform belong to their owners.

10.3 Feedback

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under these Terms.

You also represent and warrant to us that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation: (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; (3) to respond to your Feedback; or (4) use your Feedback.

10.4 Copyright Complaints

If you believe something on the Site infringes your copyright, send a written notice to us at the Contact Us section identified below, that includes: your signature (physical or electronic); identification of the work you claim is infringed; identification of the material you say is infringing and where it is on the Platform;, your contact information; a statement that you believe in good faith the use isn’t authorized;, and a statement, under penalty of perjury, that the information is accurate and you’re authorized to act for the copyright owner. We terminate the accounts of repeat infringers.

11. Prohibited Conduct

Beyond the rules already stated, with respect to the Services and Platform, you agree not to:

Reverse engineer, decompile, disassemble, or attempt to derive the source code of any part of the Platform.
Use any robot, spider, scraper, crawler, script, or automated means to access the Platform, extract content, or collect member data.
Bypass, disable, or interfere with any security feature, access restriction, rate limit, paywall, or usage monitoring.
Access the Platform through any means other than the interfaces we provide, or use an unauthorized third-party client or plugin.
Probe, scan, or test the vulnerability of the Platform or any related system, or breach any authentication measure.
Introduce a virus, worm, or other malicious code, or take any action that imposes an unreasonable load on our infrastructure.
Use the Platform to develop, market, or operate a competing education product, or to gather competitive intelligence on our curriculum.
Resell, sublicense, or commercially exploit any part of the Platform.
Create an account by automated means, create multiple accounts to evade a ban, or misrepresent your identity or affiliation.
Use the Platform for any unlawful purpose or in violation of any applicable law, including export control and sanctions laws.

Additionally, you may access and use the Site only for lawful purposes and in accordance with these Terms. You agree not to:

Use the Site in any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).
Use the Site for the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.
Use the Site to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the Content Standards set out in these Terms
Use the Site to transmit, or procure the sending of, any advertising or promotional material including any "junk mail," "chain letter," "spam," or any other similar solicitation.
Use the Site to impersonate or attempt to impersonate DCPro, a DCPro employee, another user, or any other person or entity (including, without limitation, by using email addresses or screen names associated with any of the foregoing).
Use the Site to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Site, or which, as determined by us, may harm DCPro or users of the Site, or expose them to liability.
Use the Site in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the Site, including their ability to engage in real time activities through the Site.
Use any robot, spider, or other automatic device, process, or means to access the Site for any purpose, including monitoring or copying any of the material on the Site.
Use any manual process to monitor or copy any of the material on the Site, or for any other purpose not expressly authorized in these Terms , without our prior written consent.
Use any device, software, or routine that interferes with the proper working of the Site.
Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer, or database connected to the Site.

Attack the Site via a denial-of-service attack or a distributed denial-of-service attack.
Otherwise attempt to interfere with the proper working of the Site.

We may investigate suspected violations, cooperate with law enforcement, and pursue any legal remedy available to us.

12. Third-Party Links and Services

The Site, Services or Platform may link to third-party websites, manufacturer resources, supplier catalogs, software, or services. We don’t control them, we don’t endorse them, and we’re not responsible for their content, products, privacy practices, or how they treat you. Your dealings with any third party are strictly between you and them.

Payments are handled by third-party payment processors. Your use of their services is subject to their terms and privacy policies.

13. Privacy

How we collect, use, and protect your information is described in our Provacy Policy, which is incorporated into these Terms by reference. By accessing or using the Site, Services or Platform you consent to those practices.

You agree that we may send you service-related communications about your account, billing, security, and changes to the Platform. These aren’t marketing and you can’t opt out of them while you hold an Account. Marketing emails always include an unsubscribe link.

If you’re outside the United States, you understand that your information will be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your country.

14. Your License to Use Platform

14.1 By You

You can stop using the Site or Services at any time. Likewise, at any time you can cancel your Subscription to the Platform as described in the How to Cancel section.

14.2 By Us

We may suspend or terminate your Account, Subscription and your access to the Platform, with or without notice, if you breach these Terms, if we reasonably suspect fraud, credential sharing, content piracy, or abuse, if required by law, or if we discontinue the Platform. For serious violations — such as piracy, credential sharing, harassment, misrepresenting a certificate-- termination is immediate and no refund is due.

14.3 What Happens on Termination

Your license ends immediately. You lose access to the Education, the Materials, and the Community, including any Member Content you posted. Any Materials you legitimately downloaded during an active Subscription remain subject to the restrictions in Section 6 permanently — termination doesn’t free them up. Sections that by their nature should survive — including Sections 6.2, 10, 11, 14.3, 16, 17, 18, and 20 — survive termination.

14.4 Changes to the Platform

We may modify, suspend, or discontinue any part of the Site or Platform, including individual courses, features, the Community, or the Platform as a whole, at any time. If we permanently discontinue the entire Platform during a period you’ve paid for, we’ll refund the unused portion of that period. That refund is your sole remedy.

15. Disclaimer of Warranties

THE SITE, SERVICES, AND PLATFORM, INCLUDING THE EDUCATION, THE MATERIALS, THE COMMUNITY, AND ALL CONTENT CONTAINED THEREIN, ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, DCPRO DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SITE, SERVICES OR PLATFORM WILL BE UNINTERRUPTED, SECURE, TIMELY, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; THAT CONTENT WILL BE ACCURATE, COMPLETE, CURRENT, OR SUITABLE FOR YOUR PURPOSE; OR THAT USE OF THE SITE, THE PLATFORM OR THE CONTENT PROVIDED THEREIN WILL PRODUCE ANY PARTICULAR RESULT.

Some jurisdictions don’t allow the exclusion of certain warranties. Where that’s the case, the exclusions above apply only to the extent permitted, and you may have additional rights.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DCPRO, LLC, ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, INSTRUCTORS, CONTRACTORS, AND AGENTS (“DCPRO PARTIES”) WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SITE, THE SERVICES, THE PLATFORM, THE EDUCATION, THE MATERIALS, OR THE COMMUNITY OR THE CONTENT PROVIDED THEREIN, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY, AND WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY. THIS INCLUDES, WITHOUT LIMITATION, ANY CLAIM ARISING FROM PERSONAL INJURY OR DEATH, PROPERTY DAMAGE, FAILED OR DEFECTIVE INSTALLATIONS, PRODUCT FAILURE, LOST CUSTOMERS, WARRANTY CLAIMS MADE AGAINST YOU, REGULATORY PENALTIES, OR RELIANCE ON ANY EDUCATION, MATERIAL, OR MEMBER CONTENT.

DCPRO PARTIES’ TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SITE, THE SERVICES, THE PLATFORM OR THE CONTENT PROVIDED THEREIN WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID DCPRO IN THE SIX MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

These limits apply even if a limited remedy fails of its essential purpose. Some jurisdictions don’t allow limiting liability for death, personal injury caused by negligence, fraud, or certain consumer claims. Nothing here limits liability that cannot be limited under the law that applies to you.

You and DCPro agree that these limits reflect a fair allocation of risk and are a basic part of the bargain between us. Without them, Subscription prices would be materially higher.

17. Indemnification

You agree to defend, indemnify, and hold harmless DCPro, LLC and its members, managers, officers, employees, instructors, contractors, and agents (“DCPro Indemnities”) from any claim, demand, action, loss, liability, damage, penalty, cost, or expense (including reasonable attorneys’ fees) arising out of or related to:

Your use of the Site, Platform, the Education, or the Materials and the contents thereof.
Any work you perform, including any injury, death, property damage, or defective installation connected to it.
Your Member Content, and any claim that it infringes or violates someone’s rights.
Your breach of these Terms or of any law.
Any dispute between you and another member, a customer, an employee, a supplier, or a manufacturer.
Your misrepresentation of a DCPro certificate or of your relationship with DCPro.

We may assume the exclusive defense and control of any matter subject to indemnification, at your expense, and you agree to cooperate with us. You shall not settle, compromise or consent to the entry of judgment with respect to any claim subject to indemnification without DCPro’s prior written consent.

18. Governing Law and Dispute Resolution

18.1 Governing Law

These Terms and any dispute arising out of them or the Platform are governed by the laws of the State of Tennessee, United States, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

18.2 Talk to Us First

Before starting a formal proceeding, you agree to send written notice of the dispute to support@thedcpro.com describing the issue and the relief you want, and to give us 30 days to try to resolve it informally. Most problems get solved here.

18.3 Binding Arbitration

If we can’t resolve it informally, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, Services or the Platform will be resolved by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, seated in Tennessee. Judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this section. The arbitrator decides all issues relating to the action, including the validity and enforceability of this Section and Section 18.4.

18.4 Class Action Waiver

YOU AND DCPRO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims or preside over any form of class proceeding. If this waiver is found unenforceable as to a particular claim, that claim — and only that claim — must proceed in court, and the rest of Section 18 still applies to all other claims.

18.5 Exceptions

Either party may bring an individual claim in small claims court in lieu of arbitration provided that such claims meet the jurisdictional threshold of such courts. Notwithstanding Sections 18.2 or 18.3, either party may also seek injunctive or other equitable relief in a court of competent jurisdiction in Tennessee to stop actual or threatened infringement, misappropriation, or violation of intellectual property or confidentiality rights, including content piracy and credential sharing .

18.6 Opt-Out

You may opt out of arbitration and the class action waiver by sending written notice to support@thedcpro.com within 30 days of first accepting these Terms, stating your name, the email on your account, and that you’re opting out. Opting out doesn’t affect anything else in these Terms.

18.7 Time Limit on Claims

Any claim arising out of these Terms, the Site, the Service or the Platform or the contents therein must be brought within one year after it arises, or it is permanently barred, unless a longer period is required by law that applies to you.

19. Changes to These Terms

We may update these Terms from time to time. When we do, we’ll change the effective date at the top and, for material changes, notify you by email or through the Site or Platform at least 30 days before they take effect.

Continuing to use the Site or Platform after the changes take effect means you accept them. If you don’t, cancel your Subscription before the effective date or if you are a Visitor, do not access or use the Site.

20. General Provisions

20.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms for a specific purchase or program, are the entire agreement between you and DCPro about the Site and Platform, and they replace any prior agreement or understanding on the subject.

20.2 Severability

If any provision is held invalid or unenforceable, it will be limited or removed to the minimum extent necessary, and the rest of these Terms stay in full effect.

20.3 No Waiver

If we don’t enforce a provision, that’s not a waiver of our right to enforce it later. A waiver is only effective if we put it in writing.

20.4 Assignment

You may not assign or transfer these Terms or your Account or Subscription without our written consent. We may assign these Terms, your Account and your Subscription freely, including in connection with a merger, acquisition, reorganization, or sale of assets.

20.5 No Third-Party Beneficiaries

These Terms don’t create rights for anyone who isn’t a party to them, except for the DCPro parties named in the Indemnification and Limitation of Liability sections.

20.6 Relationship of the Parties

Nothing here creates a partnership, joint venture, employment, franchise, agency, or dealership relationship between you and DCPro.

20.7 Force Majeure

We are not liable for any delay or failure caused by events beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, epidemics, government action, utility or internet failures, hosting provider outages, or cyberattacks.

20.8 Electronic Communications and Signatures

You consent to receive communications from us electronically and agree that electronic notices, agreements, and records satisfy any legal requirement that they be in writing. Clicking to accept these Terms has the same effect as a handwritten signature.

20.9 Headings and Interpretation

Section headings are for convenience only and don’t affect interpretation. “Including” means “including without limitation.” These Terms will not be construed against either party as the drafter.

20.10 Language

These Terms are written in English. Any translation is provided for convenience only, and the English version controls in the event of a conflict, except where local law requires otherwise.

21. Contact Us

If you have questions about these Terms, your Account, your Subscription, a refund, or a Community issue, you can contact us as indicated below.

Reason	Where to Send It
General support and refunds	support@thedcpro.com
Legal notices and disputes	support@thedcpro.com
Mailing address	DCPro, LLC 215 Round Knob Road Greeneville, TN 37743 United States
Toll Free Number	(844)-883-2776
Website	thedcpro.com

DCPro Terms of Use